What can you do with Flashframe?

With Flashframe, your photos are stored safely in the cloud. This means you can get to them from any computer or device with a web browser. You can also quickly organize and find photography, as well as market and sell your photos from any place in the world.

How to Buy A Picture

1. Find the photo you want to purchase
2. Select “Digital” or “Print”*, then click “Add to Cart”
3. Click on the “Cart” Icon
4. Click “Checkout”
5. Enter your personal information, and make sure to correctly enter your email address.
6. Pay for your photos
7. Download your photos, and check your email for double confirmation.
8. Redownload here: https://www.flashframe.io/help/orders/
*By selecting a print, you are not entitled to a digital copy

How to Buy A Print

1. Find the photo you want to purchase
2. Select “Print” and the size of the printed photo you would like*, then click “Add to Cart”
3. Click on the “Cart” Icon
4. Click “Checkout”
5. Enter your personal information, and make sure to correctly enter your email address.
6. Pay for your photos
7. Check your email for double confirmation.
8. Optionally reconfirm and follow tracking updates here: https://www.flashframe.io/help/orders/
*By selecting a print, you are not entitled to a digital copy

How to Upload Pictures

1. Click on “Upload” to go to the upload page
If you haven’t created a gallery yet:
2. Click “New Album.” Input race information and click “Proceed”
If you have created a gallery, or the gallery exists:
2. Select “Existing Album”
If you’re uploading to a public album:
3. Click on the dropdown and select “All Public Albums”
4. Begin typing the name of the album you are looking for and select it
5. Add a price to the digital photo. If you want your photos to be free make sure you have added a credit card on file, and input the digital price as 0.0.
6. Optional. Add a shot location description.
7. Select the files you want to upload; we recommend uploading 1000 at a time. The number you can upload at once is limited by your computer and the browser you use. We also recommend Google Chrome as the browser.
If you’re uploading to a private album
3. Select “My Albums” then select the album you want to upload to from the dropdown.
4. Add a price to the digital photo. If you want your photos to be free make sure you have added a credit card on file, and input the digital price as 0.0.
5. Optional. Add a shot location description.
6. Select the files you want to upload; we recommend uploading 1000 at a time. The number you can upload at once is limited by your computer and the browser you use. We also recommend Google Chrome as the browser.

How to Create a Gallery

There are two ways to create a gallery. You can create one right before you upload as seen in (How to Upload Pictures), or create one in galleries.

1. Click on “Galleries” on the upper top navigation bar.
2. Click on “New Gallery” button on the upper left side of the page.
3. Input the necessary gallery information.
4. The gallery will be created immediately.
Image stamps need to be added before you begin to upload. If you change it retroactively after photos have been uploaded, it may take upto 24 hours for all of the logos to change throughout the album.

How to Add a Logo

Adding a logo after the gallery has been created:
1. Find the album you want to add to logo to on the “galleries” page.
2. Click on “edit” for the gallery you want to add the logo to.
3. Click “Change Cover Edit Stamps”
4. Click either “Change Left Stamp” or “Change Right Stamp” depending on which you’d like to edit
5. Select the file you want on the photo. Make sure to select a jpg, gif, or png. Transparent png files are recommended as they look the best.
6. If you have already uploaded photos, wait up to 24 hours for all photos to change, this is dependent on number of photos uploaded and server load from others uploading

Adding a logo during the gallery creation:
1. Click on “New Gallery” button on the upper left side of the page.
2. Under “Optional Image Stamp” click “Choose File.”
3. Select the file you want on the photo. Make sure to select a jpg, gif, or png. Transparent png files are recommended as they look the best.
4. Logos will be added to photos as they are uploaded

How to Create an Email Campaign

This is a multi-step process and involves needing a email list of all participants and their bib number at minimum. You can optionally have their first and last name. You also need to have already created the photo gallery.

Creating a email list:
1. Click on “Marketing” on the upper top navigation bar.
2. Click on “Lists” in the sub navigation bar.
3. Click on “Create Email List”
4. Name your list and select the associated event. Select the CSV file* you want to use. Then click “next”
5. Select the columns to the associated drop downs.
6. Submit the list. It should be created immediately.
This will also create the ability for your participants to search by their first name, last name, or email address along with their bib number. *You cannot upload an excel file. You need to save it as a CSV file.

Create an email template:
1. Click “Templates” in the subheader
2. Click “New Template”
3. Enter a nickname for the template and click “submit”
4. Create your template by dragging and dropping text from the template builder, or import a template by clicking the down arrow button and copy and pasting the code in.
5. When you are done creating your template, you can test it and send it to yourself by clicking the paper airplane icon.
6. When you are completely finished, click the save icon and exit the page.

Create a campaign:
1. Click “Campaigns” in the subheader
2. Click “Create Email Campaign”
3. Select the Email List you want to email. Input the subject line, email template and date that you want each email to go out. Add as many email steps as you want in the campaign, and vary subject lines and templates to maximize success.
4. Once you're done click “Save Campaign” in the top right corner.
5. Emails will be sent according to your specified datetime within 15 minutes of when requested.

How to Edit Your Password

1. Click on the gear icon in the top right hand corner.
2. Click on “Security” on the left hand side of the page.
3. Input your old password, and your new password twice. Make sure that your password has both a uppercase, lowercase, and number associated with it, or it will be rejected.
4. Click “Update Password” and you password will be updated.

How to Request Additional Tagging

1. Go to the “Galleries” page and find the gallery you want additional tagging on.
2. Click on the cover photo of the album, you will be linked to a gallery.
3. Click on the blue “Album Management” text in the middle of the page, a dropdown will appear.
4. Select “Request additional tagging”
5. Select the locations of the album you would like tagged, then click the green “Request Manual Tagging”
6. Your photos will be submitted for additional tagging, this process may take from 48 to 72 hours to complete.

How to Create a Whitelabel

You will first need to upgrade your account to premium, then you will be able to edit all features of the whitelabel.

Activate your whitelabel:
1. Click on the gear icon in the top navigation bar.
2. Click on “billing” in the left bar.
3. Input a credit card, then click “Update Payment Info”
4. Click on “Change Plan” and select either “Premium Yearly” or “Premium Monthly”
5. Your account is now activated and should be reflected by the green checkmarks.

Update your whitelabel features:
1. In the top navigation bar, click on “Management”
2. In the sub navigation bar click on “Whitelabel”
3. Select your theme colors, then click “Save Changes”
4. Under Logo Image, select a logo image to be displayed on your whitelabel. Make sure to select a jpg, gif, or png. Transparent png files are recommended as they look the best. If you do not select a file, your whitelabel will error and cause a 500 when you try to view it.
5. Input other optional features including a custom photo watermark, profile picture, hero image, and description paragraph.
6. View your whitelabel by clicking on the link below the navigation headers.

How to Add a Custom Pricelist

There are multiple ways to add a price list to an event. The simplest is if you already have a default price list created (in the inventory and packages sections), it will be automatically be added to a gallery if no pricelist is directly applied.

Adding a custom, one time pricelist to a gallery:
1. Click on “Management” in the top navigation bar.
2. Click on “Pricelists” in the sub navigation bar.
3. Select the black “Create Price List” button on the top right hand corner. Name your list and click “Create.”
4. Click on the Pricelist from the list below.
5. Depending on if you’d like to add individual items or create packages, either click “Add Inventory” or “Create Package” respectfully. Create items as necessary.
6. When you are ready to apply the pricelist to a gallery, go back to the galleries page, click the “edit” button of the gallery you want to apply it to, select the pricelist dropdown to find your new pricelist and save it. Prices on the photos will be immediately updated throughout the gallery.

How to Create a Coupon

1. Click on “Marketing” from the upper navigation header
2. Select “Coupons” in the subnavigation bar
3. Click “Create New Coupon” and a dropdown will appear.
4. Select the type of coupon you would like to create, the number of times it can be used, its expiration date, and the event from which the photos to be discounted come from; click the blue “Create” button.
5. The coupon will be created immediately in the list below. Select the code, and distribute to whomever you like. It can be used upon checkout by your customers.

How to use the autocam feature

1. Select the relevant event from the drop down list
2. Select the camera position from the drop down list
3. Select and upload a photo of the winner from the camera you wish to use. It must include EXIF data in the photo.
4. Enter the winning time, in time of day, of the winner
5. Enter the offset between the camera time of day, and the actual time of the winner. Note, this correcting the camera's time if any error to actual time of day.
6. Enter the tagging range of the photo. This allows all photos in the specified range to be tagged with the relevant bib number.
7. Upload a CSV file, this file must be a .csv file, and must include the bib number of the individual and their finish time in time of day in the specific format of HH:MM:SS. If it is not in these specifc format the program will not work
8. Submit! This may take a while to full tag and run to completion.